Vacancies

Job Type: Permanent
Job Reference Number: BH1148

Job Description

Our client is an innovative technology company, which is experiencing elevated growth due to continued high levels of success! As such, they are seeking a Technical Account Manager to join their busy Taunton office.

You will be responsible for the management of multiple accounts and assisting with both technical and non-technical advice. You will work closely with the Relationship Managers, providing feedback on key client updates.

In return you will be rewarded with a salary of between £23,000 and £27,000 DOE, within a supportive and friendly company, which values and listens to their staff.

The role:

  • Act as a day-to-day service support contact.
  • Handle incoming calls and support tickets.
  • Liaise regularly with Technical and Development colleagues to reach resolutions.
  • Liaise regularly with Commercial colleagues, specifically Relationship Managers to ensure any potential opportunities are shared.
  • Ensure key updates are captured within Key Account Management software
  • Attend review meetings
  • Provide monthly and ad hoc reports to stakeholders.

About you:

  • Ensure you deliver exceptional customer service at every stage of the process
  • Driven to reach a resolution swiftly and accurately
  • Must be able to professionally articulate guidance on trouble shooting
  • A team Player
  • A keen interest in technical support.

Desirable

  • Previous support on first line and second line technical service desks showing an aptitude for technology
  • Ability to read code of any programming language would be advantageous

 

If you would like to further your career within a growing and supportive business, this is an ideal role.  For a confidential chat please get in touch.

Elite Staffing Solutions are acting as an Employment Agency on this vacancy.