Job Type: Permanent
Job Reference Number: BH1156
  • Avonmouth
  • Up To £25,000
  • 2021-09-30

Job Description

Do you have a strong background in delivering exceptional service to customers? Are you looking for a new opportunity within a progressive, dynamic and professional business?

My client is a highly reputable insurance business based in the Avonmouth area looking to expand their team further. They are seeking a Personal Lines Claims Handler to join their buoyant and professional team on a full time, permanent basis. The salary is competitive dependent on qualifications and experience. Benefits include full support in obtaining professional qualifications and pension.

Main duties include;

  • Notify insurers of new claims
  • Provide exceptional support to customers ensuring a high level of service
  • Input new claims onto the system
  • Continuously update claims records on the system
  • Continuously update claim records on the system including risk screens
  • Maintain comprehensive diary system to monitor claims progress
  • Ensure all actions are clearly recorded in the file notes
  • Deal with correspondence quickly to avoid any delay in settlement of a claim
  • Ensure full settlement details are received before bringing files to a close
  • Deal with repudiated claims and understanding why they have been repudiated

The successful candidate must have:

  • Excellent customer care skills
  • Ideally claims experience (Personal Lines)
  • Excellent administration skills
  • Good interpersonal and communication skills
  • Ability to manage personal workload and meet deadlines
  • Ability to work closely and flexibly with other team members
  • Ability to follow clear instructions to carry out given tasks
  • Demonstrate a high level of professionalism, integrity and commitment
  • Ownership of own continuing professional development
  • Knowledge of Microsoft Word and Excel

Cert CII is desirable but not essential. This would suit an individual who has dealt with complex customer service matters in a previous role.

Elite Staffing Solutions are acting as an Employment Agency on this vacancy.