Job Type: Permanent
Job Reference Number: BH1363
  • Frome
  • Up To £24,000
  • 2022-01-31

Job Description

Do you want to work for a company that cares about has fantastic employee benefits and an amazing working environment that is dog friendly?!


Our client is a successful Managed IT Service Provider based in the South-West. With an award-winning track record for both growing and rewarding staff. Working on a people-first approach; they offer the highest level of respect and care to both their customers and their staff which sees them work in a fast-paced and enthusiastic environment.


They are dedicated to growth and personal development and highly invest in their people and are now seeking a junior Service Engineer to join their Network Operations Centre team on a full time, permanent basis.


You will assist the Technical Manager in carrying out a range of automation, scripting, backup, cyber security, maintenance, and alert remediation tasks to uphold the excellent technical reputation of the team and provide a stable platform for the clients IT needs.

While this role is an entry level position, it is suited to applicants with a technical mind and keen interest in business infrastructure and cyber security.

This role is ideal for anyone wishing to rapidly learn about cyber security, network monitoring and automation platforms from a very experienced team leader, a potentially huge career kickstart.

This is a full-time permanent position, with a salary of up to £24,000 depending on your level of experience.


The role:

  • Technical maintenance resolution, and upholding technical and security best practice
  • Carrying out regular network maintenance tasks such as patching, firmware updates and backup checks
  • Carrying out regular cyber security maintenance tasks such as network vulnerability scanning, dark web ID scanning, and “white hat” phishing campaigns
  • Contacting customers when end user interaction is required, providing excellent customer service
  • Identifying opportunities for time saving through automation and scripting repetitive tasks
  • Troubleshooting and resolving technical issues until resolution or escalation
  • Maintaining detailed, accurate notes and time records
  • Referencing and updating client documentation and user guides


The successful candidate:

  • A keen and analytical mind for technical detail and problem-solving, you will need to love technology
  • Previous experience working with business IT systems, to at least 1st line, but ideally 2nd line
  • Organisational, time management and documentation skills, preferably with experience of logging time
  • Working knowledge of Windows Server & Desktop
  • Working knowledge of Microsoft 365
  • Working knowledge of general computer networking and routing
  • Working knowledge of Virtualisation platforms
  • Working knowledge of Backup and DR platforms


Elite Staffing Solutions are acting as a recruitment agency for this vacancy.