Job Type: N/A
  • Devon
  • DOE
  • 2022-01-31

Job Description

Do you have experience supporting vulnerable clients with money advice or similar casework?

Our client is an established not for profit company who provide a range of services for people living in the community. Working closely with partnering agencies, they listen and respond to the needs of their clients ensuring that they encourage an improved quality of life and stability.

We are seeking a Community Caseworker to join the team on a full-time, 12 month contract basis. The salary is up to £26,000 depending on experience and you will be remote based when you are not travelling to visit clients in the West Devon area.

The purpose of the role is to assist clients in the communities, work with other agencies and partnerships to identify further opportunities of support and work together to encourage stability, better understanding and to regularly assess clients needs.

The main duties include;

  • Delivering a high level of customer service to both internal and external customers
  • To identify debt emergencies and maximise income and funding opportunities
  • To identity client goals and appropriate money options
  • Undertake ongoing and regular case work for a client base
  • Booking and confirming appointments that are face to face, over the phone or via email
  • Logging and responding to calls, emails and letters from customers
  • Taking down client enquiries
  • Resolve customer queries and keep the in house database up to date
  • To support the marketing and communications teams

 

The successful candidate must have;

  • Computer literate
  • Good communication skills and interpersonal skills
  • High level of attention to detail
  • A positive can do attitude
  • Organised
  • A team player
  • Do to the nature of this role a drivers license and access to a car is essential

This is an exciting opportunity to join an established and growing organisation. If you are seeking a new challenge in an environment where you can make a huge difference, this could be your perfect opportunity!

Staffing Solutions are acting as an Employment Agency on this vacancy.