Job Type: Permanent

Job Description

Our client is a successful Taunton based MSP, seeking an experienced 2nd Line Helpdesk Engineer to join their vibrant team, on a full-time basis.


You will be a passionate about delivering exceptional customer service and a world- class communicator.


Your role will encompass a combination of helpdesk and onsite client visits, supporting a variety of technologies.


In return you will be rewarded with a generous salary of up to £26,000, flexible working hours and a fun and supportive working environment.


The role:

  • Delivering consistently high-quality support for a mixture of Windows and Apple desktop OS, Mobile Devices such as iPads and Windows Server OS
  • Providing 2nd line helpdesk support
  • Acting as an escalation point for 1st line
  • Onsite client support visits


The successful candidate:

  • Good time management
  • An eagerness to learn
  • World- class communication
  • Familiar with networking technologies
  • Excellent troubleshooting skills
  • Comfortable with Office 365 and other related Cloud technologies
  • A natural problem-solver
  • Good working knowledge of Windows Server 2012R2 onwards, Windows 10, Apple Mac OS, iOS, Active Directory, Group Policy, networking concepts and associated hardware
  • Driving Licence and own vehicle
  • Knowledge of Dell, HP, Lenovo, Cisco, Microsoft, Google, and Apple’s technical stack (desirable)
  • IT Support: 5 years (desirable)
  • Certificate of Higher Education (desirable)



This is a fantastic opportunity to join a secure and growing company. For a confidential chat, please get in touch.


Elite Staffing Solutions are acting as a recruitment agency for this vacancy.